Conflict Resolution Styles in Organizational Behaviour

Introduction Conflict is a process that every one of us has experienced throughout our lifes. There are various definitions of conflicts as described by different authors but generally, conflict is a process whereby one individual’s interests is opposed or negatively affected by the other party (McShane et al. 2010). Workplace and organisational conflicts are usually more complex. Isenhart and Spangle (2000) points out that at the beginning the conflict may start because of improper placement of workers and their responsibilities in a workplace, but it may get worse if they faces unfair rules, ineffective management, unclear responsibilities or too much work assigned. Organisational conflicts can result in many possible outcomes, the†¦show more content†¦Research has shown that interest-based strategies such as mediation had the best long-termed results such as improved relationship between parties, greater commitment to solutions and reduced future conflicts from happening. This is why involved parties in a conflict should use this approach as it reaps the most benefits. Even though there are many theories and various methods underlying mediation, it is generally defined as an intervention by a neutral third party which facilitates the process but allow participants in the conflict to control the outcome (Jameson 2001). Depending on the severity of the conflict, the mediator is to provide useful information in legal issues, help the participants into perspective thinking, provide a guide in finding the most satisfying and realistic settlement, help to improve the working/personal relationship between participants, or engage in some combination of the above methods. Inquisitorial Intervention (Rights-based) This describes intervention by a person of a higher authority; in most cases is the manager, who will make a final decision. Managers who adopt this strategy allow employees more or less control over presentation of their arguments before deciding on an appropriate solution (Jameson 2001). Because the third party(manager) listens to every party’s arguments before making a judgment, the manager acts as a ‘judge’ and thisShow MoreRelatedLeadership And Conflict Resolution Strategies1377 Words   |  6 Pagesstrategies are key to how an organization’s employees’ perceive their job, their management and their organization. Leadership and conflict resolution strategies are important to creating job satisfaction and reducing employee turnover, which is an added expense to the organization. Kinicki et al, reviews several strategies and theories about leadership and conflict management. Many of the proposed suppositions, are unable to stand alone to explicat e this complex concept. However, inspirational leadershipRead MoreGender and Culture Conflicts at Work858 Words   |  3 Pagesï » ¿Gender and Culture Conflicts @Work There are a number of conflicts at my workplace. One of which that is related to gender is the differences in conflict management and conflict interaction with respect to gender. I noticed differences in how women react to and engage in conflict as compared with men. While differences are good in some cases, these differences, particularly with respect to conflict (in general) can exacerbate the conflict or redirect it such that the conflict does not get resolvedRead MoreFriendship Baptist Church And Power1597 Words   |  7 Pagesthe system is very loosely controlled. An overbounded system regulated politics with a firm hand; an underbounded system openly encourages conflict and power games† (Boleman, L Deal, T, 2013, p. 200). Friendship functions as an overbounded system. This does not remove the negative aspects of politics in organization, it simply demands that those conflicts, power games and coalitions be done behind the scenes and secretively. This ultimately damages the morale of the organization and contributesRead MoreMultiformity in the Workplace Essay example659 Words   |  3 Pages INTRODUCTION Diversity is defined as a multi-dimensional mixture of people who vary by age, gender, race, religion, or life-style. Workplace diversity refers to variety and multiformity in the workplace. This multiformity can be driven in numerous ways; demographic composition of geographical location, an aging population, increasing presence of women in the workplace to mention a few. In this paper we examine how diversity can be manages using operant and social learning practices to reduce theRead MoreAssignment : Task Conflict And Development Of New And Creative Opportunities1157 Words   |  5 PagesLITERATURE REVIEW Task conflict occurs when there is a mismatch between ideas and disagreement among the members of a group. Different viewpoints emerge. It leads to healthy environment if it is carried at low level. For attaining a desired level of profit parameter, JM Discount Liquor can follow task conflict. Steps to be followed: †¢ Employees to be divided in groups. †¢ A group leader should be selected. †¢ Each group should be assigned task related to how to increase the sales and profit accountRead MoreManagement and Conflict Resolution2408 Words   |  10 PagesAll conflict within an organization is detrimental to employees and the organization. Discuss. Conflict can be defined as â€Å"a process that begins when one party perceives that another party has negatively affected, or it is about to negatively affect, something the first party cares about†,(Huczynski and Buchanan, 2007). Huczynski and Buchanan (2007) also perceive conflict as a mental state which has to be acknowledged by the two parties involved to comply with its definition. In an organizationalRead MoreManaging Interpersonal Relationships2973 Words   |  12 Pagestheir deadlines. Through office gossip Sven has heard that Tim and Bob have been having a few disagreements. The three of them are presently in a meeting where Tim and Bob are bringing Sven up to date with the first month progress of the project when conflict arisesÂ… Scene one: Tim and Bob have just finished going over some figures. 1. Sven: Figures sound good, if you could just leave that report with me I d like to have a look through itÂ…..also how are the two of you finding it to work togetherRead MoreConflicts Within The Workplace Are Inevitable1428 Words   |  6 PagesBUS 3021 Theme 1 Conflicts in Organisations Conflicts within the workplace are inevitable. Conflict is ever present for organisations and how these conflicts are dealt with defies the difference between how they operate. In this essay I will be considering organisational conflicts and discuss whether conflict is something organisations can resolve. I will be discussing the nature of work and how this impacts on individual’s in their everyday organisational life. Due to the current climate the governmentRead MoreLeadership Conflict at Centre Street Settlement House2824 Words   |  11 Pagesu HYPERLINK l _Toc323033432 Executive Summary PAGEREF _Toc323033432 h 2 HYPERLINK l _Toc323033433 Leadership Conflict at Centre Street Settlement House PAGEREF _Toc323033433 h 3 HYPERLINK l _Toc323033434 Introduction PAGEREF _Toc323033434 h 3 HYPERLINK l _Toc323033435 Issues Addressed PAGEREF _Toc323033435 h 4 HYPERLINK l _Toc323033436 Conflicting Leadership Styles PAGEREF _Toc323033436 h 4 HYPERLINK l _Toc323033437 Work Life Balance PAGEREF _Toc323033437 h 5 HYPERLINK l _Toc323033438Read MorePurchasing Behaviour - Consumer Modeling1219 Words   |  5 PagesChapter 13 Consumer Modeling Things to learn in this chapter: †¢ Engel, Blackwell and Miniard model. †¢ J.N.Sheth model of industrial behaviour. †¢ Nicosia model. Engel, Blackwell and Miniard model The core of the EBM model is a decision process, which is augmented with inputs from information processing and other influencing factors. The model has four distinctive sections, namely Input, Information Processing, Decision Process and Variables influencing decision process.